In the context of a PDCA improvement project, which phase is it in when the project's CSI is being evaluated?

The "Check" phase of the PDCA (Plan-Do-Check-Act) cycle is focused on evaluating the results of the project's Continuous Service Improvement (CSI). During this stage, the data gathered from the previous "Do" phase is analyzed to assess whether the objectives set during the "Plan" phase were met. This involves measuring outcomes against the goals, identifying any deviations from the expected performance, and determining what improvements have been achieved.

By thoroughly evaluating the results, the team can understand the effectiveness of the changes implemented and whether they align with the intended improvements. The insights gained from this analysis are crucial, as they inform the next steps, which may involve adjusting the strategies or moving forward with further improvement initiatives in the "Act" phase.