Which factor contributes to the competitiveness of BPS?

The competitiveness of Business Process Services (BPS) is significantly enhanced through the customization of services and solutions. Customization allows BPS providers to tailor their offerings to meet the specific needs of clients, addressing individual challenges and preferences. This adaptability is vital in a diverse and evolving marketplace, as it can lead to improved client satisfaction and loyalty.

By effectively customizing services, BPS providers can differentiate themselves from competitors, which often results in a stronger market position. This strategy helps businesses offer unique value propositions that can attract and retain clients, thereby contributing to their overall competitiveness. Additionally, the ability to customize can result in more efficient processes and better outcomes for clients, further solidifying a BPS provider's reputation and success in the industry.