Your project is due for a Customer Satisfaction Survey (CSS) in two weeks. What should be done?

Planning for a discussion with the customer to share the project's achievements is essential as it aligns with best practices in customer relationship management and ensures that customer expectations are met and understood. Engaging with the customer prior to the survey not only allows for the presentation of the project’s accomplishments but also opens the door for constructive feedback and discussion on any potential improvements. This proactive approach demonstrates commitment to customer satisfaction and fosters a positive relationship, which can influence the outcome of the forthcoming survey.

Timely communication about the project’s successes also prepares the ground for the survey, ensuring that the customer is aware of what has been done and is likely to provide more informed feedback based on the discussion. This strategy enhances the customer’s engagement and satisfaction levels, ultimately contributing to the overall success of the project from their perspective.